We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@kasmoire.net. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@kasmoire.net
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once your return is received and processed the returned item, we will send you an email to notify you that we have received your returned item. We will also notify you of the money of your refund.
Within 7 to 14 business days after we receive your return, you can expect a refund in the same form of payment as the original purchase. It may take some time for the bank to process the refund. If you haven’t received a refund for a while, first check your bank account again, contact the credit card company or the bank for further check.
You need to pay the shipping fee of return.